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Subprocessors

Last updated: April 22, 2026

Entity: Bscale Laboratories, Incorporated (Philippines)

Contact: privacy@bscalelabs.com

The following third-party services process data on behalf of Strata Connect users.

SubprocessorPurposeData processedLocation
AnthropicAI inference for agent responsesConversation messages, business contextUnited States
OpenAIFallback LLM inferenceConversation messagesUnited States
Voyage AIText embeddings for knowledge retrievalKnowledge base contentUnited States
Meta PlatformsMessenger and Instagram channel APIsEnd-customer messages, profile infoUnited States / EU
TwilioLegacy messaging bridge (being phased out)SMS/messaging contentUnited States
ResendTransactional email (magic links, notifications)Email addresses, message contentUnited States
GoogleOAuth authenticationUser identity, email addressUnited States
RailwayApplication hosting, PostgreSQL database, S3-compatible storageAll application dataUnited States
QdrantVector database for knowledge retrievalEmbedded knowledge base contentSelf-hosted (Railway)
SentryError monitoringError logs, stack traces, request metadataUnited States
AxiomLog aggregationApplication logsUnited States