Strata Connect is the digital front office and ops center for Philippine businesses. We answer inbound messages and public comments in the language customers typed in, book the appointment, follow up, and hand off complex cases with full context.
Messenger, Instagram DMs, Facebook comments, email, and web chat.
Bookings, follow-ups, routing, and customer records in one workflow.
Complex cases passed to your team with summary, context, and next step.
No menus. No “press 1”. Your customer types the thing they want and Strata handles it — booking, rescheduling, answering, nudging. If it can't, it hands off with full context to whoever is on shift.
Trained on your handbook, pricing, policies, calendar, and previous customer conversations, so it can respond with the same operating rules your team uses.
Messenger, Instagram DMs, Facebook comments, email, and website chat — answered, booked, and routed from one place. Trained on your handbook, calendar, policies, and voice.
Messenger, Instagram DMs, Facebook comments, email, and web chat. One thread per person across their whole history with you. No more scrolling multiple apps to remember what they asked last month.
Reads availability, holds the slot, confirms, reschedules. Double-booking is physically impossible.
Drop in your FAQ, pricing, SOPs. Strata cites the source every time it answers — you can audit it.
When it hands off, it hands off clean. Summary, sentiment, suggested next action — already waiting for your agent.
Taglish, straight Tagalog, Cebuano, English. Same warmth in every language, same tone, same you.
What they ask, what they book, where they drop. Sorted by channel, location, language — so you can actually improve.
We plug Strata into your channels and docs, tune the operating rules against your real workflows, test the messy cases your customers actually send, and hand you the keys when the flow is ready.
Messenger, Instagram DMs, Facebook comments, email, and website chat.
Drop your FAQ, pricing, SOPs, policies, and examples. We tune voice and rules.
We check edge cases, handoffs, bookings, and tone before customers rely on it.
30 minutes with a real operator on our team. We'll mock Strata up on a screenshot of your actual inbox — before you sign anything, pay anything, commit to anything.